privacy policy

  • Effective date: 2025-10-24
  • Company: ACME Construction (“ACME,” “we,” “our,” or “us”)
  • Address: Houston, Texas, USA
  • Contact: privacy@acmeconstruction.example · (XXX) XXX‑XXXX

This Privacy Policy explains how ACME collects, uses, shares, and safeguards personal information when you visit our website, contact us, or use our services. This Policy is written in plain language for clarity and is not legal advice. Your use of the site also remains subject to our Terms & Conditions.

1) Scope

This Policy applies to information we collect online (our website, forms, emails, online chat) and offline (phone calls, site visits, events). It also covers information we receive from third parties that help us run our business (for example, lead platforms or analytics tools).

2) Information We Collect

Information you provide

  • Contact details (name, email, phone, address)
  • Communications (emails, messages, call notes)
  • Project details (service type, photos, notes, timelines)
  • Preferences (material choices, scheduling preferences)

Information collected automatically

  • Device and usage data (IP address, browser type, pages viewed, referring/exit pages, timestamps)
  • Cookies and similar technologies that remember settings and help us understand site usage

Information from third parties

  • Lead or directory partners that send us your inquiry
  • Publicly available property or permit data related to your project address

3) How We Use Information

We use information to:

  • Provide estimates, schedule site visits, deliver services, and communicate about your project
  • Send service updates, appointment reminders, and administrative messages
  • Personalize content, improve the website, and troubleshoot issues
  • Conduct analytics (understanding which pages or services are of most interest)
  • Market our services (where permitted), including newsletters or promotions (you can opt out anytime)
  • Detect, prevent, and address security or fraud
  • Comply with law, legal process, or enforce our agreements

4) Cookies & Tracking

We may use:

  • Strictly necessary cookies to make the site function
  • Analytics/performance cookies to measure usage and improve content
  • Functional cookies to remember preferences
  • Advertising cookies if we run ads or remarketing

Your choices: You can set your browser to refuse or delete cookies. Site functionality may be limited without certain cookies. If we use analytics (e.g., Google Analytics), you can use their opt‑out add‑ons where available.

5) How We Share Information

We do not sell personal information. We may share with:

  • Service providers/contractors who help us operate (hosting, analytics, email/SMS tools, field apps)
  • Payment or financing partners, if you request those options
  • Professional advisors (legal, accounting) and authorities (when required by law)
  • Business transfers (e.g., as part of a merger or asset sale)

We require vendors who access personal information to protect it and use it only for our instructions.

6) Retention

We keep information only as long as needed for the purposes above, to meet legal/contract obligations, resolve disputes, or enforce our agreements. When no longer needed, we delete or de‑identify it using reasonable measures.

7) Security

We use administrative, technical, and physical safeguards designed to protect information. No system is perfectly secure. Please contact us if you believe your information has been misused or accessed without authorization.

8) Your Privacy Choices & Requests

Depending on your location, you may have rights to request access, correction, deletion, or portability; and to opt out of targeted advertising or certain sharing. You may also opt out of marketing emails at any time.

How to submit a request:

Email privacy@acmeconstruction.example or call (XXX) XXX‑XXXX. We may need to verify your identity before acting on your request. If we decline a request where permitted by law, you may be able to appeal by replying to our decision.

9) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, contact us and we will take appropriate steps.

10) International Users

Our website is operated in the United States. If you access it from other countries, you understand your information may be processed in the U.S. and other jurisdictions with different data protection laws.

11) Third‑Party Links

Our site may link to third‑party websites or services. We are not responsible for their privacy practices. Review the privacy policies of those sites before providing information.

12) Changes to This Policy

We may update this Policy from time to time. If changes are material, we will provide a notice on our site or by email where appropriate. The “Effective date” at the top shows when the Policy last changed.

13) Contact Us

Questions or privacy requests: privacy@acmeconstruction.example or (XXX) XXX‑XXXX.